Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the AU Online Casinos team and what you can expect once you do.
How to Reach the AU Online Casinos Team
Email is the best way to contact us. We read every message that comes through and aim to reply within a couple of working days. Send your enquiry to [email protected] and, if you can, mention what your message relates to in the subject line — a specific casino review, a payment method question, or something else entirely. It helps us route your message to the right person and get back to you sooner.
What We Can Help With
Our focus is comparing and reviewing offshore online casinos accepting Australian players, so most of the enquiries we receive fall into a handful of categories:
- Review questions — If you want more detail on how we rate a casino's payout speed, bonus terms, or game library, ask us directly.
- Corrections — Licensing details, bonus terms, RTP figures and withdrawal limits change. If something on the site looks out of date, let us know and we'll look into it.
- Payment and withdrawal queries — Questions about PayID, bank transfers, e-wallets or how withdrawal processing times work at a particular operator.
- Suggestions — Ideas for casinos, topics or comparisons you'd like us to cover, including our page on Best Non GamStop Casinos.
- Responsible gambling concerns — If you or someone close to you needs support, tell us in your message and we'll point you towards appropriate Australian services.
What to Expect After You Send a Message
Every message is reviewed by a person, not an automated system. We aim to respond within two working days, though this can stretch during busier periods. If your query needs input from more than one person on the team, we'll let you know it's being looked into rather than leaving you without a reply.
Before You Contact a Casino Directly
Keep in mind that AU Online Casinos is an independent comparison and review site — we don't operate any of the casinos listed here, and we can't access, change or action anything on your player account. For account issues, deposits, withdrawals, verification (KYC) or bonus claims, you'll need to contact the casino's own support team, usually available through live chat or email on their site. If you're not sure who to ask, get in touch with us and we'll point you in the right direction based on what we know about that operator.
A Note on Accuracy
Details like licensing jurisdictions, bonus terms, wagering requirements and payment options are checked as part of our review process, but offshore casinos update their terms fairly often. If you notice a discrepancy between what we've published and what a casino currently offers, we'd genuinely like to hear about it — reader feedback is one of the ways we keep our comparisons reliable.
Thanks for taking the time to read this far. Whatever the reason for reaching out, we look forward to hearing from you.